Find frequently asked questions and information on the features and benefit of moneyGPS.
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Watch this 2-minute overview video to find out.
Once your practice subscribes to moneyGPS, your management console account will display a unique partner referral code. This code is required during initial account creation by users. If you’ve chosen a subscription with our done-for-you marketing program, clients will receive this code in your launch emails. Additionally, a white-labelled, fully branded moneyHub page will be seamlessly integrated into your business website, serving as an extra gateway to the moneyGPS platform. Alternatively, if your subscription does not include marketing services, you can choose to provide this code directly to clients via personal email.
Currently, moneyGPS is only available exclusively through institutions, super funds, financial advice practices, accounting practices, retail groups, and employers, and requires a unique partner referral code for account creation.
No, all digital financial advice is issued through the moneyGPS AFSL: 247344.
moneyGPS is an online platform that delivers digitally generated personal financial advice through single-topic statements of advice. This advice is provided to users when deemed in their best interest, determined by our calculation engine and algorithm following completion of the Money Check-Up digital fact find.
A GPS Coach is a salaried finance professional, typically a former financial adviser and CFP, who offers general advice to clients through an online meeting following completion of the Money Check-Up. The initial 45-minute session with a GPS Coach is complimentary. Clients may also opt to purchase additional sessions, priced at $55 for 30 minutes or $82.50 for 45 minutes.
It’s a simple 3-step process with an option for additional human support.
Human Support Option: Option to engage human support at any time or switch to a complete hybrid journey, where we can provide additional human support from one of our friendly GPS Coaches.
moneyGPS is owned by Fiduciary Financial Group Pty Ltd, an Australian fintech company. Fiduciary specialises in developing technology to offer affordable and compliant personal digital advice and SMSF services. Our platform serves Australians through partnerships with institutions, accountants, financial advisers, superfunds, and employers.
No, there is currently no dedicated mobile app for moneyGPS. However, our platform is designed as a responsive web application. This means that our website adjusts its layout and functionality to provide an optimal user experience across various devices, including desktops, tablets, and smartphones. Whether you’re using a smartphone, iPad, or desktop computer, you can access and interact with moneyGPS seamlessly.
moneyGPS is continuously updated to enhance functionality and address any issues. Whether it’s a minor bug fix or the introduction of new features, such as additional SoA topic documents, our team is dedicated to ongoing improvements and additions to the platform. If you have questions about specific updates or features, please contact our GPS team at clientcare@moneygps.com.au, and we will respond as soon as possible.
It’s a free, detailed factual report on an individual’s financial health and position. This lets you see your goals and where you stand. If you want advice on how to reach your goals, there’s a small charge for the advice further along in the user friendly simple process.
Approximately 10-15 minutes, depending on the users complexity.
Clients complete the digital fact-find survey by providing details about their financial position, submit their responses, and then download their detailed report.
It’s up to you, clients have the option to complete the process independently at their own pace online. Alternatively, accountants and financial advisers can integrate it into their client interactions, providing support to help clients complete the fact-find. Additionally, you may choose to have your client complete it beforehand and then review the information together in person.
The Money Check-Up Report is available at no cost. Clients who create a free online account using your firm’s unique partner referral code will gain access to the moneyGPS platform. This access enables them to complete the Money Check-Up Report.
Clients can complete the Money Check-Up Report an unlimited number of times. We recommend updating and generating a new report whenever their circumstances change, or approximately every six months, to ensure the information remains current and relevant.
It is intended that integration with XPlan, Xero Practice Manager and Open Banking & Finance will be available late 2024.
Data security is a top priority for us. The moneyGPS platform utilises advanced security measures to safeguard the sensitive information collected during the Money Check-Up Report survey. All data is securely stored in client vaults with robust encryption and access controls to protect both firms and their clients. Our commitment to data security ensures that all personal and financial information remains confidential and protected from unauthorised access.
Yes, upon completing the Money Check-Up survey, you have the option to view the report on screen or download it as a PDF for your convenience. Remember to update your Money Check-Up survey responses as your circumstances change or approximately every six months to generate a new report for your records. Each report will have your full name and the date it was generated on the front cover page.
The Retirement Check-Up report is a factual analysis of your position leading into retirement. It is designed for those that are starting to plan retirement and would like to know how they are positioned.
The Retirement Check-Up report covers the following: income needs analysis, age pension eligibility, home equity release, downsizing contributions, income forecasting and modelling for retirement, superannuation review, risk profile, debt health check, estate planning checklist, and information on account-based pensions, aged care, and annuities.
Yes. It will show whether you are likely to be eligible, from what age and how much you will be eligible for each year in your retirement.
Approximately 10-15 minutes, depending on the users complexity.
Clients complete the digital fact-find survey by providing details about their financial position, submit their responses, and then download their detailed report.
The Retirement Check-Up Report is available at no cost. Clients who create a free online account using your firm’s unique partner referral code will gain access to the moneyGPS platform. This access enables them to complete the Retirement Check-Up Report.
Clients can complete the Retirement Check-Up Report an unlimited number of times. We recommend updating and generating a new report whenever their circumstances change, or approximately every six months, to ensure the information remains current and relevant.
Data security is a top priority for us. The moneyGPS platform utilises advanced security measures to safeguard the sensitive information collected during the Retirement Check-Up Report survey. All data is securely stored in client vaults with robust encryption and access controls to protect both firms and their clients. Our commitment to data security ensures that all personal and financial information remains confidential and protected from unauthorised access.
Yes, upon completing the Retirement Check-Up survey, you have the option to view the report on screen or download it as a PDF for your convenience. Remember to update your Retirement Check-Up survey responses as your circumstances change or approximately every six months to generate a new report for your records. Each report will have your full name and the date it was generated on the front cover page.
Digital advice refers to financial or investment advice provided through digital platforms or tools. It leverages technology to offer tailored recommendations and services, often without the need for direct human interaction.
Our digital advice services include:
After completing the Money Check-Up, clients will receive a list of recommended and suitable Statements of Advice (SoAs).
To purchase an SoA, clients should follow these steps:
moneyGPS digital statements of advice (SoAs) range from $55-$198 including GST. per topic.
Yes, where appropriate. Recommendations may include default products from the moneyGPS AFSL’s Approved Product List (APL). For practices subscribed to the Advice Custom or Advice Complete tiers, there is also the option to customise product recommendations, including those related to lending services, insurance advice, and estate planning.
After completing the Money Check-Up or Retirement Check-Up, the algorithm will identify the most appropriate single advice topics for each client. Only the relevant single-topic Statements of Advice (SoAs) related to their specific needs will be available for purchase based on these assessments.
Super and non-super topics. New topics for late 2024 will include personal insurances and retirement income.
Our SoAs are between 10-14 pages long. They are simple to understand and do not use jargon or complex language. They are designed for non-finance professionals while fully complying with financial advice regulations.
Digital implementation is available for some topics and all other advice can be implemented with the assistance of a GPS coach.
Yes, digital advice is safe. Our platform employs advanced security measures, including encryption and regular security audits, to protect your data. Additionally, our algorithms and calculations are reviewed by compliance specialists, legal experts, and financial advisers to ensure accuracy and reliability.
Yes, we are currently working on developing more SoAs for both wealth accumulators and pre-retirees, which will be available for purchase on the platform once completed in 2024.
Yes, the Statements of Advice (SoAs) generated through our platform are fully compliant with regulatory requirements. Our digital advice tools are designed to meet all relevant financial services regulations and standards, ensuring that the advice provided is appropriate, transparent, and in the best interest of the client.
No, modifications or customisations to the standard Statements of Advice (SoAs) are not available. As the AFSL holder, we are responsible for ensuring that all advice provided under our license adheres to regulatory standards and maintains consistency. Therefore, we cannot accommodate requests for alterations to the standard SoAs.
A GPS Coach is a salaried finance professional, typically a former financial adviser and CFP, who offers general advice to clients through an online meeting following completion of the Money Check-Up. The initial 45-minute session with a GPS Coach is complimentary. Clients may also opt to purchase additional sessions, priced at $55 for 30 minutes or $82.50 for 45 minutes.
A hybrid advice journey blends digital and human financial advice, leveraging technology to deliver accessible, efficient, and cost-effective guidance, while also offering personalised interactions with financial professionals as needed. To access our GPS Coaches, you can schedule a consultation using a unique link provided in your Money Check-Up or Retirement Check-Up Report. Additionally, our moneyGPS platform features a dedicated tile in the SoA section where you can book sessions with a GPS Coach for a fee. Both 30-minute and 45-minute appointment options are available.
No, GPS Coaches do not provide financial advice. The moneyGPS platform and its algorithms generate the advice and product recommendations, if applicable. GPS Coaches are available to help you understand the Statements of Advice and reports produced by the platform. They provide only general advice and support in interpreting the information provided.
Yes, GPS Coaches can assist with implementation if needed. You can request this support at the end of your Statement of Advice presentation meeting, or by booking a dedicated SoA discussion appointment for a fee.
When your practice subscribes to moneyGPS, your clients are given a complimentary freemium membership upon creating their moneyGPS platform account. After completing either the Money Check-Up or Retirement Check-Up report, they will be automatically upgraded to an Essentials Flexi Individual Member Plan for 7 days. This upgrade provides access to exclusive member discounts.
Freemium $0 FREE forever
Flexi $24 per month (month-by-month billing)
Plus $240 per year (annual billing)
Flexi and Plus subscribers enjoy discounted Advice Plans (SoAs), saving 25-50% on all purchases. Additionally, they automatically become members of our moneyGPS Rewards program, valued at $99-$121 per annum, with potential total savings of up to $2,500 per year.
If your client doesn’t cover the cost of their annual subscription fee in savings in the first year, moneyGPS will refund the first-year fee.
All service providers have been reviewed by the moneyGPS Compliance & Investment Committee, including for cybersecurity protection and are also listed in the AFSL’s Approved Product List (APL).
All services are offered at concessional pricing through fee reductions or cash rebates, accessible from each service provider.
Firms subscribed to the Advice Custom or Advice Complete tiers can integrate several of their in-house services or those of their external service partners in areas including estate planning, lending and finance, insurance, and comprehensive advice.
Yes, we utilise automated feedback surveys sent to both subscribing firms and individual end-user retail clients at various stages of the moneyGPS user journey. If you have additional feedback or a complaint, please email us, and we will strive to respond as soon as possible.
Yes, we offer additional free educational services and tools. Our educational short courses focus on financial curriculum and are designed to be easily understood, providing users with a comprehensive understanding of all concepts across the platform. Our calculators are valuable tools for both firms and retail users to model different scenarios. We are continuously updating our platform, so check back often for new additions and features.
We are continuously updating our platform, with many new education modules being added by Q4 2024, check back often for new additions and features.
Yes, due to the unique nature of each platform, we offer a range of different services on each. In addition to the services listed above integrated into our moneyGPS platform, subscribing to accountantsGPS provides access to additional services such as SMSF Documentation, Group Insurance with No Underwriting, LRBA Refinancing, Bespoke Estate Planning, Fixed Income Investing, Education & Training (IFPA), SMSF Advice (Coming Soon, Q4 2024), Comprehensive Advice, Wealth Platforms (Coming Soon Q4 2024), Retirement Health Check Calculator, and Mortgage Income Fund.
For detailed information on our revenue sharing agreement, please refer to the “Pricing and Revenue” section of our FAQs. To summarise, firms that include customisation in their subscription will retain 100% of the commission or revenue generated from client engagements with any product or service provider they choose. For engagements with default moneyGPS platform products and service providers, firms will retain 80% of the commission or revenue, while the remaining 20% is donated to GPS support charities.
The services are seamlessly integrated into the moneyGPS platform through unique URLs provided by subscribing firms, during the onboarding period. These URLs are incorporated into the white-labelled version of the platform, ensuring that the services are prominently displayed as tiles on the home page.
Additionally, these services are featured within key documents, such as the Money Check-Up Report and the Retirement Check-Up Report, providing easy access and visibility to users.
Check out our moneyGPS How to Subscribe video where we guide you through the process of creating your management console account and subscribing to moneyGPS.
Certainly! When you purchase a subscription with moneyGPS, you’ll benefit from our comprehensive onboarding program. You’ll start with an online meeting with a GPS Onboarding and Training Specialist, who will stay in close contact with you throughout the 10-15 business day onboarding period, depending on the complexity of your subscription. This team member will ensure a smooth onboarding experience by regularly checking in, activating all services such as white-labelling, and integrating customisation offerings. But that’s not all – once you’re set up and launched, we’ll continue to provide ongoing support and reporting functionality to ensure your continued success.
Your unique partner referral code can be found in your management account at www.app.moneygps.com.au/management/dashboard. You can share this code individually with clients or provide access to the moneyGPS platform through the marketing and communications launch program offering, which includes ongoing email communications containing your code.
Check out our moneyGPS How to Subscribe video where we show you how to find your unique referral code.
You can change or upgrade your plan, and make other modifications through your management console account. To change subscriptions, swap your payment frequency, or add in a promocode, sign in at www.app.moneygps.com.au/management/dashboard, click the ‘Manage Subscription’ button to open the subscription offerings popup, select your business type and payment frequency (Monthly/Yearly), then click ‘Subscribe.’ You will be redirected to Stripe, our secure payment gateway provider, to enter your payment details and finalise your subscription changes.
Check out our moneyGPS How to Subscribe video where we show you how to change your subscription.
You can update your payment details, view and download receipts, or cancel your subscription through your management console account. To make these updates, sign in at www.app.moneygps.com.au/management/dashboard, and click the ‘Update Information’ button. This will take you to a secure login page for Stripe. Use your management account email to request a verification link. Once you receive the link via email, click through to access and follow the prompts for your required action.
Check out our moneyGPS How to Subscribe video where we show you how to manage your subscription.
You can watch a demonstration video by our expert Head of Product, Aaron Williamson, here.
After you initially subscribe to a moneyGPS plan you will receieve an automated email detailing next steps. Included in this email is a link to an online form submission, firms must fill this in and answer all required fields to begin their onboarding program. Depending on your chosen subscription, this form can include, some basic contact details, uploading your logo, answering some due diligence questions, adding in your cutsomised URLs, and additionally, if our marketing program is included in your subscription there is a seperate form to fill in for this.
No, everything is included in your subscription price.
Typically, the onboarding process can take between 10 to 15 business days, depending on your subscription inclusions, and the complexity of the set-up required.
No, please note that if your moneyGPS account has more than one Authorised Representative (AR), an additional fee of $50 per month per AR will apply. This option must be selected at the time of subscription.
Yes, all of our subscription include a one-month free trial, this is automatically applied at checkout and will reduce your subscription fee to $0 for the first month. We do not have any lock-in contracts and you can cancel anytime.
Upon subscribing, your management console account will be generated a unique partner referral code. This code allows you to create an individual client account to access the moneyGPS platform, just as your clients will.
You can find all the pricing options on our homepage.
moneyGPS does not keep any commissions, only the firm and client subscription fees. 80% of revenue share from all financial services, initial and ongoing retail commissions and fees goes back to the subscribing practice, with the remaining 20% going to GPS-supported charities. 100% of revenue is retained for incorporated internal advisory or customised URLs for external referral services and products.
Discover this case study with financial projections to determine what kind of return your practice could achieve.
Yes you can. We recommend you contact moneyGPS directly to discuss any such requirement. Multiple sites will also provide for reduced Plan subscription fees.
There are no hidden costs associated with a subscription to moneyGPS.
However, please note the following:
Billing for your moneyGPS subscription can be set to either a monthly or annual frequency at the time of subscription. You can change your billing frequency at any time through your management console account.
We utilise Stripe, a widely recognised and secure payment processing gateway, to handle all transactions. Stripe is trusted by millions of companies globally to accept payments online.
We accept payments via both credit and debit cards for moneyGPS subscriptions. Please ensure you have a valid card ready at the time of subscription to complete your payment.
A GPS Onboarding and Training Specialist is a professional who manages the onboarding process for firms, providing comprehensive support, training, and ongoing assistance to ensure a smooth transition and maximise the benefits of the moneyGPS platform.
A GPS Onboarding and Training Specialist is dedicated to managing all aspects of your firm’s onboarding process, they are here to assist you every step of the way. If you have any questions, please don’t hesitate to reach out. Our GPS Onboarding and Training team excels in problem-solving and is passionate about helping people.
They offer initial onboarding sessions, liaise with marketing and communications partners, provide tailored training programs for internal staff, and offer ongoing support through training, reporting, and ROI meetings. Additionally, they activate all platform services for subscribing firms, including the white-labelling service, integration of customisation features, due diligence checks, and management of online form submissions.
Yes, they can develop and conduct customised training sessions tailored to your firm’s needs, ensuring that your team is fully equipped to use the moneyGPS platform effectively.
A GPS Onboarding and Training Specialist provides comprehensive support throughout the onboarding period, including:
moneyGPS works with its marketing partner to implement an agreed client marketing and communication program to your client base via a secure platform. It enables you to get the most value out of your moneyGPS subscription without any additional operational burden on your staff or business. The marketing program is fully branded and comes with a 100% money-back guarantee.
Our marketing partner holds your client data securely in an omni-channel customer engagement platform. moneyGPS does not have any access to your client data.
The full-year marketing fee will be refunded if you don’t recoup the cost of the marketing program within the first year.
Once your digital assets have been created, you will receive your own credentials to log into the marketing partner portal. In addition, with your moneyGPS management console account, you can track a variety of performance metrics, including open rates, click rates, subscriber growth, and engagement trends. Detailed reports and visual dashboards are available to help you understand the impact of your marketing efforts. If you have any questions or need assistance, our support team is available to help you navigate the portal and interpret your data.
Yes, you can opt out of specific marketing activities within the program.
Our standard offerings include:
No, there are no additional costs associated with the marketing program, everything is included in your subscription plan price.
Product and service customisation allows subscribing firms to tailor the moneyGPS platform to their clients specific needs. Firms can choose up to three unique URLs to customise, which will be integrated into the white-labelled platform. These customised URLs will prominently appear as tiles on the platform’s home page and within key documents such as the Money Check-Up Report and the Retirement Check-Up Report. This ensures that your clients have easy access to the services that are most relevant to them.
Firms subscribed to the Advice Custom or Advice Complete tiers have the option to integrate up to three in-house services or those of their external service partners into the platform. For those wishing to integrate additional products and services, this can be arranged for an extra cost of $120 per service, per month.
The most commonly customised URLs include lending and finance, estate planning, insurance, and direct property investing. However, if you have another preferred product or service provider that matches an offerings of our default providers, you can choose to customise those as well. Each subscription allows for the customisation of up to three providers, which is available exclusively in our Advice Complete and Advice Custom subscription plans.
When you upgrade or downgrade your subscription plan, the status of your customised URLs may change. If you upgrade to a plan that supports more customisations, you can add additional URLs. If you downgrade to a plan with fewer customisation options, you may need to remove some URLs to align with the new plan’s limitations. Rest assured, we will guide you through the transition to ensure a seamless experience.
To set up the custom landing page for the URLs provided, ensure the following requirements are met:
Co-Branding: The landing page must prominently display both your firm’s branding and the moneyGPS branding to maintain a consistent and professional appearance.
Contact Form: Include a contact form where clients can submit their details. This form should capture essential information such as name, email address, phone number, and any specific inquiries or comments.
Appointment Booking Link: Provide a link to schedule an appointment with the referral company. This link should lead to an easy-to-use scheduling tool or booking page to facilitate seamless client engagement.
Clear Call-to-Actions: Ensure the page includes clear call-to-actions, guiding users to either submit the contact form or book an appointment.
Mobile-Friendly Design: The landing page should be optimized for mobile devices, ensuring a positive user experience across all platforms.
By meeting these requirements, the custom landing page will effectively serve as a bridge between your clients and the services offered through the moneyGPS platform, enhancing engagement and ensuring a professional presentation.
Fiduciary is a Melbourne-based fintech and owner of moneyGPS, accountantsGPS and employeesGPS — SaaS products that provide affordable, compliant digital advice to Australians through institutions, financial advice firms, and accountants.
Designed by finance industry stalwarts George Haramis and Drew Fenton and created by a team of digital engineers, it combines all the brilliant parts of the financial services world in a simplified, user-friendly way.
Reg Office
Level 6, 607 Bourke Street
Melbourne VIC 3000
Australia
Fiduciary Financial Services Pty Ltd trading as accountantsGPS and moneyGPS
AFSL: 247344 | ABN: 76 003 624 888
© 2024 Fiduciary Financial Services | All Rights Reserved
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